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From Insight to Action: How User Research Drives Efficient Government Services
Every effective CX solution rests on a research- and data-informed understanding of customer behaviors and sentiments. Make sure you build your CX efforts on thorough user research.
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Mastering Generative AI
Vice President of Strategic Solutions Steve Erickson and Director of the Data & AI CoE Patrick Elder explain the differences between 鈥渆veryday鈥 and 鈥済ame-changing鈥 GenAI and explore the challenges to implementation.