ľAV

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Transform your business with ServiceNow's IT, customer, and employee workflows.

The nature of work is changing: employees are remote, customers and data are increasingly digital, and organizations must now secure, track, and connect an ever-expanding number of devices. In order to keep up with the modern workforce organizations must evolve the way they think about work. From asset management to connected operations, customer support, and human resources, no part of the workplace remains untouched.

As a ServiceNow Elite Sales, Services, and Technology partner, ľAV helps organizations build digital workflows for the workplace of tomorrow. Our experts leverage the full power of the Now Platform to automate and augment your information technology (IT), customer, and employee processes. Whatever the challenge, ľAV enables you to unlock productivity, reduce complexity, and succeed in the new digital landscape.

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A ServiceNow Deployment is like building a foundation for a house.
The “AHA” Moment within your ServiceNow Deployment
Creating Fluidity between different applications and platforms.

FIRST SERVICENOW PARTNER TO MIGRATE A CUSTOMER
TO THE IL5-COMPLIANT NATIONAL SECURITY CLOUD

Learn More

SERVICES

ServiceNow
Implementation

ServiceNow NSC
Migration Services

ServiceNow
Optimization

ServiceNow Assessments
& Roadmaps

ServiceNow
Change Management

ServiceNow
Customer Support

ServiceNow
On-Premises Installation

ServiceNow
Staff Augmentation

ServiceNow
Training

CAPABILITIES

Internet of Things (IoT)/Connected Operations
Service and
Asset Management
Information Technology Business Management (ITBM)
Human Capital Management (HCM)
Security Operations (SecOps)
IT Operations Management (ITOM)

Certifications and Service Delivery

Our team’s expertise is bolstered bycertifications around many ServiceNow offerings, including:
  • Now Platform App Engine
  • Customer Service Management
  • Governance, Risk and Compliance
  • Software Asset Management
  • HR Service Delivery
  • IT Business Management
  • IT Operations Management
  • IT Service Management
  • Security Operations

Past Performance

1

ľAV migrated the legacy ITSM and ticketing tool of a major government bureau to ServiceNow. This transition modernized the bureau’s service desk to enable self-service and optimize service delivery orchestration, performance visibility, asset management, and configuration management.

2

ľAV supported the maintenance and technical support arm of a large government agency in the integration of multiple enterprise applications with ServiceNow, including human resources, engineering, and logistics, leading to improved equipment management and scheduling, as well as $500,000 in annual savings through the implementation of custom workflows.

3

ľAV led the development of a centralized system for a large government agency, replacing existing systems for over 240,000 employees. Our team implemented multiple ServiceNow components, including ITBM, HR, GRC, and Employee Service Center (ľAV) and Service Portal, as well as integration with the agency’s records systems.

SERVICENOW Insights

Press ReleaseServiceNow
September 11, 2023

With ľAV Support, DMEA First to Obtain ServiceNow NSC Authorization to Operate

ľAV is the first IT services provider to migrate a customer to the secure IL5-compliant environment of the ServiceNow National Security Cloud.
Contract WinsPress ReleaseServiceNow
March 15, 2023

ľAV Wins $19M Contract With Defense Manpower Data Center

The Defense Manpower Data Center has awarded ľAV a five-year $19M contract. ľAV will support ServiceNow implementations that will reduce workflow complexity and boost productivity.
Case StudyServiceNow
August 11, 2022

Modernizing To Meet The Moment: DISA Achieves Digital Transformation with ľAV

ľAV’ DISA team is standardizing and modernizing DISA’s Service Catalog with ServiceNow, improving the user experience.

MEET THE CHALLENGE. MAKE A DIFFERENCE.

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